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1.00 Days

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Durée

2.00 Days

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Durée

2.00 Days

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Description de cours

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Durée

2.00 Days

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Durée

2.00 Days

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Description de cours

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Durée

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Description de cours

The latest in tinting and blending procedures are explored to match the OEM basecoat/ clearcoat using the R-M systematic mechanical approach to color evaluation and adjustment. Class is mandatory to meet OEM certification.

Objectifs de cours

Student will learn systematic mechanical approach to understanding, tinting and blending colors to achieve an undetectable repair.

Sujets de cours

Safety, color theory, adjusting color, three-stage , and blending

Prérequis

One year automotive refinish paint experience

Durée

1.00 Days

Prix

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Description de cours

The latest in tinting and blending procedures are explored to match the OEM basecoat/ clearcoat using the R-M systematic mechanical approach to color evaluation and adjustment. Class is mandatory to meet OEM certification.

Objectifs de cours

Student will learn systematic mechanical approach to understanding, tinting and blending colors to achieve an undetectable repair.

Sujets de cours

Safety, color theory, adjusting color, three-stage , and blending

Prérequis

One year automotive refinish paint experience

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Objectifs de cours

Sujets de cours

Prérequis

Durée

1.00 Days

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Description de cours

Objectifs de cours

Sujets de cours

Prérequis

Durée

2.00 Days

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Description de cours

Participants get a complete overview of the R-M paint system, divided between classroom instruction and hands-on product demonstrations. Course is Required for both OEM and R-M Warranty Program.

Objectifs de cours

Understand productivity enhancements that make the leader in automotive finishesIdentify and use the most appropriate R-M products and procedures to refinish a vehicle. Properly mix and apply R-M coatings to achieve durable, warrantable, and undetectable finishes.

Sujets de cours

• Preperation
• Undercoats
• Topcoats
• Clearcoats
• Blending
• Plastics Refinishing
• Color Sand & Polishing

Prérequis

NONE

Durée

2.00 Days

Prix

Inscrivez-vous

Description de cours

Participants get a complete overview of the R-M paint system, divided between classroom instruction and hands-on product demonstrations. Course is Required for both OEM and R-M Warranty Program.

Objectifs de cours

Understand productivity enhancements that make the leader in automotive finishesIdentify and use the most appropriate R-M products and procedures to refinish a vehicle. Properly mix and apply R-M coatings to achieve durable, warrantable, and undetectable finishes.

Sujets de cours

• Preperation
• Undercoats
• Topcoats
• Clearcoats
• Blending
• Plastics Refinishing
• Color Sand & Polishing

Prérequis

NONE

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Participants get a complete overview of the R-M paint system, divided between classroom instruction and hands-on product demonstrations. Course is required for both OEM and R-M Warranty Program.

Objectifs de cours

Students learn the latest R-M product usages and techniques in order to meet R-M and OEM warranty specifications.

Sujets de cours

Safety, re-testing on complete R-M paint line, introduction of new R-M products, and auxillary products.

Prérequis

NONE

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Participants get a complete overview of the R-M paint system, divided between classroom instruction and hands-on product demonstrations. Course is required for both OEM and R-M Warranty Program.

Objectifs de cours

Students learn the latest R-M product usages and techniques in order to meet R-M and OEM warranty specifications.

Sujets de cours

Safety, re-testing on complete R-M paint line, introduction of new R-M products, and auxillary products.

Prérequis

NONE

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Advanced Production Management standardizes the repair process and eliminates the barriers to efficient production. Advanced management strategies demonstrate the most efficient use of people, space and time to increase profits, deliver vehicles faster and increase collision center capacity. Participants learn the concept of selling the consumer first, writing complete and accurate damage reports and obtaining all correct parts before the vehicle is dispatched to the technician. Equally important is developing a pre-repair management process, thus reducing work-in-progress and chaos in the production area. Further advanced concepts explore the importance of segregating small repairs, measuring and improving throughput, productivity, cycle times, quality and customer satisfaction. A new production model includes strategies to streamline scheduling, parts handling, sublet repairs and payment methods eliminating inefficiencies.

Objectifs de cours

Upon successful completion, course participants should be able to:

1. Understand the concept, importance and benefits of increasing “Throughput”.
2. Practice new techniques of production management, including how to pre-
   manage the repair.
3. Understand the need to write a complete damage report FIRST!

Sujets de cours

Key Points:

• Systemization
• Pre-repair management
• Throughput
• Organizing the production department
• Effectively utilize VisionPLUS® OnLine to improve performance

Prérequis

NONE

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Advanced Production Management standardizes the repair process and eliminates the barriers to efficient production. Advanced management strategies demonstrate the most efficient use of people, space and time to increase profits, deliver vehicles faster and increase collision center capacity. Participants learn the concept of selling the consumer first, writing complete and accurate damage reports and obtaining all correct parts before the vehicle is dispatched to the technician. Equally important is developing a pre-repair management process, thus reducing work-in-progress and chaos in the production area. Further advanced concepts explore the importance of segregating small repairs, measuring and improving throughput, productivity, cycle times, quality and customer satisfaction. A new production model includes strategies to streamline scheduling, parts handling, sublet repairs and payment methods eliminating inefficiencies.

Objectifs de cours

Upon successful completion, course participants should be able to:

1. Understand the concept, importance and benefits of increasing “Throughput”.
2. Practice new techniques of production management, including how to pre-
   manage the repair.
3. Understand the need to write a complete damage report FIRST!

Sujets de cours

Key Points:

• Systemization
• Pre-repair management
• Throughput
• Organizing the production department
• Effectively utilize VisionPLUS® OnLine to improve performance

Prérequis

NONE

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Delivering Complete Customer Satisfaction is designed for large collision centers and multi shop operators (MSOs) that wish to make an ongoing commitment to truly achieving complete customer satisfaction throughout their business. This highly interactive course will assist each collision center or MSO in developing a personal customer service model that can be duplicated by all personnel and in each location.

Objectifs de cours

Upon completion of this course, participants should be able to:

1. Better understand the importance of complete customer satisfaction
2. Implement a systematic approach to identifying and meeting customer needs during the five interactive opportunities that recur in every repair
3. Document each step of the process with tools, forms, scripts and checklists
4. Learn how to tailor elements of the system to meet unique business conditions

Sujets de cours

• The Importance of complete customer satisfaction
• Identify the difference between satisfied customers and completely satisfied customers
• Develop unique action plans for each business to meet local needs
• The interactive opportunities in the customer service process
• Coaching techniques for managers
• Follow-up goals and objectives based on individual business plans

Prérequis

NONE

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Delivering Complete Customer Satisfaction is designed for large collision centers and multi shop operators (MSOs) that wish to make an ongoing commitment to truly achieving complete customer satisfaction throughout their business. This highly interactive course will assist each collision center or MSO in developing a personal customer service model that can be duplicated by all personnel and in each location.

Objectifs de cours

Upon completion of this course, participants should be able to:

1. Better understand the importance of complete customer satisfaction
2. Implement a systematic approach to identifying and meeting customer needs during the five interactive opportunities that recur in every repair
3. Document each step of the process with tools, forms, scripts and checklists
4. Learn how to tailor elements of the system to meet unique business conditions

Sujets de cours

• The Importance of complete customer satisfaction
• Identify the difference between satisfied customers and completely satisfied customers
• Develop unique action plans for each business to meet local needs
• The interactive opportunities in the customer service process
• Coaching techniques for managers
• Follow-up goals and objectives based on individual business plans

Prérequis

NONE

Durée

1.00 Days

Prix

$315.00

Inscrivez-vous

Description de cours

Estimating for Profit will increase a collision center’s closing ratio by selling first, estimating second and increasing the average repair order through a thorough damage appraisal, effective use of the P-pages, and professional negotiation with insurers. Estimating for Profit will also demonstrate how to streamline the estimating and/or the repair order process and reduce cycle time by eliminating reactive supplements. Further benefits include more profitable repairs, higher productivity, better technician compensation, increased customer satisfaction, and improved insurer relationships.

Objectifs de cours

Upon successful completion, course participants should be able to:

1. Understand the critical importance of the estimator
2. Learn to sell first, estimate second
3. Generate a complete damage report
4. Effectively negotiate with insurers
5. Understand how to measure selling performance

Sujets de cours

Key Points:

• The importance of the damage writer
• Sell before writing the damage report
• Write more accurate and profitable damage reports
• Use of estimating guides and P-pages
  • Included versus non-included operations
  • Proactive versus reactive supplements
• Effectively negotiate with insurance adjusters
  • Understanding their needs
  • Increasing cost trends in collision repair
  • Providing proper documentation
  • Parts alternatives
  • Negotiating win-win agreements
• Up-selling the consumer
• Measuring and improving selling performance

Prérequis

NONE

Durée

1.00 Days

Prix

$315.00

Inscrivez-vous

Description de cours

Estimating for Profit will increase a collision center’s closing ratio by selling first, estimating second and increasing the average repair order through a thorough damage appraisal, effective use of the P-pages, and professional negotiation with insurers. Estimating for Profit will also demonstrate how to streamline the estimating and/or the repair order process and reduce cycle time by eliminating reactive supplements. Further benefits include more profitable repairs, higher productivity, better technician compensation, increased customer satisfaction, and improved insurer relationships.

Objectifs de cours

Upon successful completion, course participants should be able to:

1. Understand the critical importance of the estimator
2. Learn to sell first, estimate second
3. Generate a complete damage report
4. Effectively negotiate with insurers
5. Understand how to measure selling performance

Sujets de cours

Key Points:

• The importance of the damage writer
• Sell before writing the damage report
• Write more accurate and profitable damage reports
• Use of estimating guides and P-pages
  • Included versus non-included operations
  • Proactive versus reactive supplements
• Effectively negotiate with insurance adjusters
  • Understanding their needs
  • Increasing cost trends in collision repair
  • Providing proper documentation
  • Parts alternatives
  • Negotiating win-win agreements
• Up-selling the consumer
• Measuring and improving selling performance

Prérequis

NONE

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Marketing and Insurer Relations identifies strategic ways to improve collision center marketing efforts, how they can be most effective and bring vehicles to the door. Developing solid, mutually beneficial relationships with insurers; with or without DRP arrangements; is the focus. Using frequency, severity, loss ratios, and adjusting expense, students analyze the interests of the insurance company and develop ways to increase profit from meeting the insurer’s needs. Other marketing avenues, such as marketing directly to consumers, local fleets, community organizations and insurance agents are utilized.

Objectifs de cours

Upon successful completion, participants should be able to:

1. Understand the meaning and importance of marketing.
2. Assess individual marketing opportunities and create an effective plan to market to both consumers and insurers.
3. Build a profitable self-managed and proactive relationship with insurers.

Sujets de cours

Prérequis

NONE

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Marketing and Insurer Relations identifies strategic ways to improve collision center marketing efforts, how they can be most effective and bring vehicles to the door. Developing solid, mutually beneficial relationships with insurers; with or without DRP arrangements; is the focus. Using frequency, severity, loss ratios, and adjusting expense, students analyze the interests of the insurance company and develop ways to increase profit from meeting the insurer’s needs. Other marketing avenues, such as marketing directly to consumers, local fleets, community organizations and insurance agents are utilized.

Objectifs de cours

Upon successful completion, participants should be able to:

1. Understand the meaning and importance of marketing.
2. Assess individual marketing opportunities and create an effective plan to market to both consumers and insurers.
3. Build a profitable self-managed and proactive relationship with insurers.

Sujets de cours

Prérequis

NONE

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Measuring and Improving Performance focuses on measuring and improving a collision centers performance. Students utilize and develop the data streams needed for both financial and non-financial reporting which is used to calculate the 24 critical key performance indicators (KPIs). Participants will then compare KPIs to benchmarks and understand what positively or negatively affects the performance. Understanding ratios, percentages, tracking trends, goal setting and managing by objective is included in the curriculum. In addition, VisionPLUS® OnLine is integrated to make measuring, benchmarking, goal setting, reporting and improving easy.

Objectifs de cours

Upon successful completion, participants should be able to:

1. Collect accurate and timely financial and non-financial data.
2. Develop a working knowledge of the critical collision center KPIs and what affects them.
3. Understand how to use KPIs to measure and improve collision center performance.

Sujets de cours

Prérequis

NONE

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Measuring and Improving Performance focuses on measuring and improving a collision centers performance. Students utilize and develop the data streams needed for both financial and non-financial reporting which is used to calculate the 24 critical key performance indicators (KPIs). Participants will then compare KPIs to benchmarks and understand what positively or negatively affects the performance. Understanding ratios, percentages, tracking trends, goal setting and managing by objective is included in the curriculum. In addition, VisionPLUS® OnLine is integrated to make measuring, benchmarking, goal setting, reporting and improving easy.

Objectifs de cours

Upon successful completion, participants should be able to:

1. Collect accurate and timely financial and non-financial data.
2. Develop a working knowledge of the critical collision center KPIs and what affects them.
3. Understand how to use KPIs to measure and improve collision center performance.

Sujets de cours

Prérequis

NONE

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Paint Department Productivity explains how-to manage the 5-2-1 process; five on-line processes, two off-line processes, and one continuous process; to remove bottlenecks and dramatically increase the paint department production. Students will measure and analyze eight key performance indicators and employ a leveled workflow strategy and skill specialization to achieve improvement.

Objectifs de cours

Upon successful completion participants should be able to:

1. Increase collision center output and capacity
2. Effectively use people, space, equipment and time
3. Maximize paint hours and number of vehicles through the paint department
4. Recognize the need to effectively sell paint labor in order to enhance productivity

Sujets de cours

Key Points:

• Increase shop capacity and utilization
• Reduce cycle time and increase sales
• Improve productivity and profitability
• Effectively utilize people, space, equipment, and time
• How selling more paint labor affects productivity
• Increase customer service index
• Increase technician compensation
• Measure and manage booth cycle times
• Specialize technician skills
• Level daily workflow
• Track key performance measurements

Prérequis

NONE

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Paint Department Productivity explains how-to manage the 5-2-1 process; five on-line processes, two off-line processes, and one continuous process; to remove bottlenecks and dramatically increase the paint department production. Students will measure and analyze eight key performance indicators and employ a leveled workflow strategy and skill specialization to achieve improvement.

Objectifs de cours

Upon successful completion participants should be able to:

1. Increase collision center output and capacity
2. Effectively use people, space, equipment and time
3. Maximize paint hours and number of vehicles through the paint department
4. Recognize the need to effectively sell paint labor in order to enhance productivity

Sujets de cours

Key Points:

• Increase shop capacity and utilization
• Reduce cycle time and increase sales
• Improve productivity and profitability
• Effectively utilize people, space, equipment, and time
• How selling more paint labor affects productivity
• Increase customer service index
• Increase technician compensation
• Measure and manage booth cycle times
• Specialize technician skills
• Level daily workflow
• Track key performance measurements

Prérequis

NONE

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Organizational Structure enables collision centers to analyze the effectiveness of current organizational structures and explore affordable options to improve performance, eliminate chaos and grow profits. Participants identify performance hurdles, determining root causes, and create solutions. Evaluations of both the front office and production floor are compared to new models of management and each employee position is tied to process and structure.

Objectifs de cours

Upon successful completion, participants should be able to:

1. Understand the relationship between the repair process and structure.
2. Implement changes to improve effectiveness.
3. Understand the advantages and disadvantages of each type of organizational structure.

Sujets de cours

Key Points:

• Evolution of the collision center
• Understanding the five primary business functions
• Employee responsibilities
• Staffing to business size
• Adding positions
• Sales and customer service management
• Production and parts management
• Position responsibilities and descriptions
• Alternative staffing models

Prérequis

NONE

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Organizational Structure enables collision centers to analyze the effectiveness of current organizational structures and explore affordable options to improve performance, eliminate chaos and grow profits. Participants identify performance hurdles, determining root causes, and create solutions. Evaluations of both the front office and production floor are compared to new models of management and each employee position is tied to process and structure.

Objectifs de cours

Upon successful completion, participants should be able to:

1. Understand the relationship between the repair process and structure.
2. Implement changes to improve effectiveness.
3. Understand the advantages and disadvantages of each type of organizational structure.

Sujets de cours

Key Points:

• Evolution of the collision center
• Understanding the five primary business functions
• Employee responsibilities
• Staffing to business size
• Adding positions
• Sales and customer service management
• Production and parts management
• Position responsibilities and descriptions
• Alternative staffing models

Prérequis

NONE

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Get the Keys! is a system of highly effective and powerful sales techniques tailored to increase every collision repair facility’s closing ratio and top-line sales. The collision repair sales process is often overshadowed by THE ESTIMATE and this seminar realigns attendees’ sights squarely on the true target: getting the keys! The agenda provides a potent mix of fundamentals and advanced topics, resulting in improved sales skills that translate directly to increased sales!

Objectifs de cours

Upon successful completion, participants should be able to:

1. Clearly identify what differentiates their shop from the competition and how to effectively communicate that to customers to close the sale
2. Better communicate with prospective and current customers by asking appropriate questions and exhibiting effective listening skills
3. Revitalize, refresh and revamp their individual sales tactics using the tools, tips and techniques learned at the seminar
4. Fully understand the eight most effective collision repair closing techniques and identify and apply the best technique to use in any particular situation
5. Improve closing ratio by a minimum of 10%.

Sujets de cours

Prérequis

NONE

Durée

1.00 Days

Prix

Inscrivez-vous

Description de cours

Get the Keys! is a system of highly effective and powerful sales techniques tailored to increase every collision repair facility’s closing ratio and top-line sales. The collision repair sales process is often overshadowed by THE ESTIMATE and this seminar realigns attendees’ sights squarely on the true target: getting the keys! The agenda provides a potent mix of fundamentals and advanced topics, resulting in improved sales skills that translate directly to increased sales!

Objectifs de cours

Upon successful completion, participants should be able to:

1. Clearly identify what differentiates their shop from the competition and how to effectively communicate that to customers to close the sale
2. Better communicate with prospective and current customers by asking appropriate questions and exhibiting effective listening skills
3. Revitalize, refresh and revamp their individual sales tactics using the tools, tips and techniques learned at the seminar
4. Fully understand the eight most effective collision repair closing techniques and identify and apply the best technique to use in any particular situation
5. Improve closing ratio by a minimum of 10%.

Sujets de cours

Prérequis

NONE