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Cursos de Entrenamiento BASF
Agregando valor y construyendo negocios
En el núcleo del entrenamiento BASF está un extenso programa de cursos en conocimiento y uso de producto, técnicas de repintado, mejora de proceso, reparaciones de acabados especiales e igualación de color. Cursos adicionales se enfocan en la gestión, rentabilidad y aumento de la productividad de los talleres de reparaciones.
Nuestros programas educacionales están diseñados para mejorar el rendimiento, la productividad y la satisfacción del usuario final, al tiempo que mejoran los estándares de seguridad y reducen al mínimo los problemas ambientales. Los cursos ofrecen enseñanza impartida por líderes en la industria de repintado en múltiples sedes en Norteamérica. Aproveche estas oportunidades para armar su conjunto de capacidades, reducir el tiempo de ciclo en el taller y entender lo que requiere para mantener niveles más altos de satisfacción de los clientes.
Catálogo de Cursos
- Glasurit
- R-M
- VisionPLUS
Cursos del Sistema de Pintura Glasurit
El entrenamiento BASF sigue un singular enfoque de “sistema y proceso” para ayudarlo a obtener el máximo de nuestros innovadores sistemas de pintado. Eleve su productividad y conocimiento de la industria con enseñanza presencial, demostraciones en clase y experiencia práctica.
Haga clic sobre el número o nombre de un curso para una descripción de una clase
Número de Curso Título del Curso Collision Center Glasurit Tri-Stage WorkshopGlasurit
NAGL207 - Glasurit Tri-Stage Workshop
Descripción del curso
Objetivos del curso
Temas del curso
Requisitos previos
NAGL201NRGlasurit
NAGL201NR - Glasurit 90L / 55L / 22L Certification – National Rule
Descripción del curso
In this certification course, technicians learn about, use, and understand how the new generation of automotive finishes performs. This is achieved through complete classroom instruction, body panel refinishing demonstrations, and actual hands-on application. Required for both OEM and Glasurit Warranty Program.
Objetivos del curso
Understand the productivity enhancements that make Glasurit the leader in automotive finishes. Achieve a high level of productivity using the Glasurit system.
Temas del curso
Identify and use the most appropriate Glasurit products and procedures to prepare a vehicle for refinishing.
Requisitos previos
NONE
Glasurit 90L / 55L / 22L Certification – National RuleGlasurit
NAGL201NR - Glasurit 90L / 55L / 22L Certification – National Rule
Descripción del curso
In this certification course, technicians learn about, use, and understand how the new generation of automotive finishes performs. This is achieved through complete classroom instruction, body panel refinishing demonstrations, and actual hands-on application. Required for both OEM and Glasurit Warranty Program.
Objetivos del curso
Understand the productivity enhancements that make Glasurit the leader in automotive finishes. Achieve a high level of productivity using the Glasurit system.
Temas del curso
Identify and use the most appropriate Glasurit products and procedures to prepare a vehicle for refinishing.
Requisitos previos
NONE
NAGL204Glasurit
NAGL204 - Glasurit Color Adjustment Techniques
Descripción del curso
Increase customer satisfaction through quality repairs with tinting and blending skills developed.
Objetivos del curso
Student will learn systematic mechanical approach to understanding, tinting, and blending colors to achieve an undetectable repair.
Temas del curso
Safety, color theory, adjusting color, and blending
Requisitos previos
One year automotive refinishing experience
Glasurit Color Adjustment TechniquesGlasurit
NAGL204 - Glasurit Color Adjustment Techniques
Descripción del curso
Increase customer satisfaction through quality repairs with tinting and blending skills developed.
Objetivos del curso
Student will learn systematic mechanical approach to understanding, tinting, and blending colors to achieve an undetectable repair.
Temas del curso
Safety, color theory, adjusting color, and blending
Requisitos previos
One year automotive refinishing experience
Distributor Glasurit Matte FinishesGlasurit
NAGL205 - Glasurit Matte Finishes
Descripción del curso
Objetivos del curso
Temas del curso
Requisitos previos
Taller de Reparaciones & Distribuidor NAGL202NRGlasurit
NAGL202NR - Glasurit 90L / 55L / 22L Recertification – National Rule
Descripción del curso
Revisit the Glasurit certification class in a one-day overview of all the recently released products that meet Glasurit and OEM specifications. Class is mandatory every two years to renew Glasurit and OEM warranty certification standards.
Objetivos del curso
Students learn latest Glasurit product usages and techniques in order to meet Glasurit and OEM warranty specifications.
Temas del curso
Safety, re-testing on complete Glasurit paint line, introduction of new Glasurit products, and auxillary products.
Requisitos previos
NONE
Glasurit 90L / 55L / 22L Recertification – National RuleGlasurit
NAGL202NR - Glasurit 90L / 55L / 22L Recertification – National Rule
Descripción del curso
Revisit the Glasurit certification class in a one-day overview of all the recently released products that meet Glasurit and OEM specifications. Class is mandatory every two years to renew Glasurit and OEM warranty certification standards.
Objetivos del curso
Students learn latest Glasurit product usages and techniques in order to meet Glasurit and OEM warranty specifications.
Temas del curso
Safety, re-testing on complete Glasurit paint line, introduction of new Glasurit products, and auxillary products.
Requisitos previos
NONE
NAGL206Glasurit
NAGL206 - Glasurit Small Damage Repair
Descripción del curso
Learn the newly developed, highly efficient working method for the quick repair of light damage and small repair. System is very reliable and gives excellent results.
Objetivos del curso
Students will learn the proven method of small damage repair within a panel. System is designed for quick and profitable repairs.
Temas del curso
Safety, evaluating, preparation, undercoat, spot repair techniques, clearcoating, and blending
Requisitos previos
NONE
Glasurit Small Damage RepairGlasurit
NAGL206 - Glasurit Small Damage Repair
Descripción del curso
Learn the newly developed, highly efficient working method for the quick repair of light damage and small repair. System is very reliable and gives excellent results.
Objetivos del curso
Students will learn the proven method of small damage repair within a panel. System is designed for quick and profitable repairs.
Temas del curso
Safety, evaluating, preparation, undercoat, spot repair techniques, clearcoating, and blending
Requisitos previos
NONE
Cursos del Sistema de Pintura R-M®
El entrenamiento BASF sigue un singular enfoque de “sistema y proceso” para ayudarlo a obtener el máximo de nuestros innovadores sistemas de pintado. Eleve su productividad y conocimiento de la industria con enseñanza presencial, demostraciones en clase y experiencia práctica.
Haga clic sobre el número o nombre de un curso para una descripción de una clase
Número de Curso Título del Curso Collision Center NARM101LVOCR-M
NARM101LVOC - R-M ONYX Certification – LVOC
Descripción del curso
Objetivos del curso
Temas del curso
Requisitos previos
R-M ONYX Certification – LVOCR-M
NARM101LVOC - R-M ONYX Certification – LVOC
Descripción del curso
Objetivos del curso
Temas del curso
Requisitos previos
R-M Small Damage RepairR-M
NARM105 - R-M Small Damage Repair
Descripción del curso
Objetivos del curso
Temas del curso
Requisitos previos
NARMD101SPR-M
NARMD101SP - R-M Diamont Certification – Spanish
Descripción del curso
Objetivos del curso
Temas del curso
Requisitos previos
R-M Diamont Certification – SpanishR-M
NARMD101SP - R-M Diamont Certification – Spanish
Descripción del curso
Objetivos del curso
Temas del curso
Requisitos previos
Distributor R-M Training BootcampR-M
NARM106 - R-M Training Bootcamp
Descripción del curso
Objetivos del curso
Temas del curso
Requisitos previos
R-M Matte FinishesR-M
NARM104 - R-M Matte Finishes
Descripción del curso
Objetivos del curso
Temas del curso
Requisitos previos
Taller de Reparaciones & Distribuidor NARMO101SPR-M
NARMO101SP - R-M ONYX Certification – Spanish
R-M ONYX Certification – SpanishR-M
NARMO101SP - R-M ONYX Certification – Spanish
NARM103R-M
NARM103 - R-M Color Adjustment Techniques
Descripción del curso
The latest in tinting and blending procedures are explored to match the OEM basecoat/ clearcoat using the R-M systematic mechanical approach to color evaluation and adjustment. Class is mandatory to meet OEM certification.
Objetivos del curso
Student will learn systematic mechanical approach to understanding, tinting and blending colors to achieve an undetectable repair.
Temas del curso
Safety, color theory, adjusting color, three-stage , and blending
Requisitos previos
One year automotive refinish paint experience
R-M Color Adjustment TechniquesR-M
NARM103 - R-M Color Adjustment Techniques
Descripción del curso
The latest in tinting and blending procedures are explored to match the OEM basecoat/ clearcoat using the R-M systematic mechanical approach to color evaluation and adjustment. Class is mandatory to meet OEM certification.
Objetivos del curso
Student will learn systematic mechanical approach to understanding, tinting and blending colors to achieve an undetectable repair.
Temas del curso
Safety, color theory, adjusting color, three-stage , and blending
Requisitos previos
One year automotive refinish paint experience
R-M Tri-Stage WorkshopR-M
NARM107 - R-M Tri-Stage Workshop
Descripción del curso
Objetivos del curso
Temas del curso
Requisitos previos
NARM101NRR-M
NARM101NR - R-M Diamont / ONYX / UNO Certification – National Rule
Descripción del curso
Participants get a complete overview of the R-M paint system, divided between classroom instruction and hands-on product demonstrations. Course is Required for both OEM and R-M Warranty Program.
Objetivos del curso
Understand productivity enhancements that make the leader in automotive finishesIdentify and use the most appropriate R-M products and procedures to refinish a vehicle. Properly mix and apply R-M coatings to achieve durable, warrantable, and undetectable finishes.
Temas del curso
- Preperation
- Undercoats
- Topcoats
- Clearcoats
- Blending
- Plastics Refinishing
- Color Sand & Polishing
Requisitos previos
NONE
R-M Diamont / ONYX / UNO Certification – National RuleR-M
NARM101NR - R-M Diamont / ONYX / UNO Certification – National Rule
Descripción del curso
Participants get a complete overview of the R-M paint system, divided between classroom instruction and hands-on product demonstrations. Course is Required for both OEM and R-M Warranty Program.
Objetivos del curso
Understand productivity enhancements that make the leader in automotive finishesIdentify and use the most appropriate R-M products and procedures to refinish a vehicle. Properly mix and apply R-M coatings to achieve durable, warrantable, and undetectable finishes.
Temas del curso
- Preperation
- Undercoats
- Topcoats
- Clearcoats
- Blending
- Plastics Refinishing
- Color Sand & Polishing
Requisitos previos
NONE
NARM102NRR-M
NARM102NR - R-M Diamont / ONYX / UNO Recertification – National Rule
Descripción del curso
Participants get a complete overview of the R-M paint system, divided between classroom instruction and hands-on product demonstrations. Course is required for both OEM and R-M Warranty Program.
Objetivos del curso
Students learn the latest R-M product usages and techniques in order to meet R-M and OEM warranty specifications.
Temas del curso
Safety, re-testing on complete R-M paint line, introduction of new R-M products, and auxillary products.
Requisitos previos
NONE
R-M Diamont / ONYX / UNO Recertification – National RuleR-M
NARM102NR - R-M Diamont / ONYX / UNO Recertification – National Rule
Descripción del curso
Participants get a complete overview of the R-M paint system, divided between classroom instruction and hands-on product demonstrations. Course is required for both OEM and R-M Warranty Program.
Objetivos del curso
Students learn the latest R-M product usages and techniques in order to meet R-M and OEM warranty specifications.
Temas del curso
Safety, re-testing on complete R-M paint line, introduction of new R-M products, and auxillary products.
Requisitos previos
NONE
Cursos del Sistema de Vision+
El entrenamiento BASF sigue un singular enfoque de “sistema y proceso” para ayudarlo a obtener el máximo de nuestros innovadores sistemas de pintado. Eleve su productividad y conocimiento de la industria con enseñanza presencial, demostraciones en clase y experiencia práctica.
Haga clic sobre el número o nombre de un curso para una descripción de una clase
Número de Curso Título del Curso Collision Center NAV+B001VisionPLUS
NAV+B001 - Advanced Production Management
Descripción del curso
Advanced Production Management standardizes the repair process and eliminates the barriers to efficient production. Advanced management strategies demonstrate the most efficient use of people, space and time to increase profits, deliver vehicles faster and increase collision center capacity. Participants learn the concept of selling the consumer first, writing complete and accurate damage reports and obtaining all correct parts before the vehicle is dispatched to the technician. Equally important is developing a pre-repair management process, thus reducing work-in-progress and chaos in the production area. Further advanced concepts explore the importance of segregating small repairs, measuring and improving throughput, productivity, cycle times, quality and customer satisfaction. A new production model includes strategies to streamline scheduling, parts handling, sublet repairs and payment methods eliminating inefficiencies.
Objetivos del curso
Upon successful completion, course participants should be able to:
- Understand the concept, importance and benefits of increasing “Throughput”.
- Practice new techniques of production management, including how to pre-
manage the repair. - Understand the need to write a complete damage report FIRST!
Temas del curso
Key Points:
- Systemization
- Pre-repair management
- Throughput
- Organizing the production department
- Effectively utilize VisionPLUS® OnLine to improve performance
Requisitos previos
NONE
Advanced Production ManagementVisionPLUS
NAV+B001 - Advanced Production Management
Descripción del curso
Advanced Production Management standardizes the repair process and eliminates the barriers to efficient production. Advanced management strategies demonstrate the most efficient use of people, space and time to increase profits, deliver vehicles faster and increase collision center capacity. Participants learn the concept of selling the consumer first, writing complete and accurate damage reports and obtaining all correct parts before the vehicle is dispatched to the technician. Equally important is developing a pre-repair management process, thus reducing work-in-progress and chaos in the production area. Further advanced concepts explore the importance of segregating small repairs, measuring and improving throughput, productivity, cycle times, quality and customer satisfaction. A new production model includes strategies to streamline scheduling, parts handling, sublet repairs and payment methods eliminating inefficiencies.
Objetivos del curso
Upon successful completion, course participants should be able to:
- Understand the concept, importance and benefits of increasing “Throughput”.
- Practice new techniques of production management, including how to pre-
manage the repair. - Understand the need to write a complete damage report FIRST!
Temas del curso
Key Points:
- Systemization
- Pre-repair management
- Throughput
- Organizing the production department
- Effectively utilize VisionPLUS® OnLine to improve performance
Requisitos previos
NONE
NAV+B009VisionPLUS
NAV+B009 - Delivering Complete Customer Satisfaction
Descripción del curso
Delivering Complete Customer Satisfaction is designed for large collision centers and multi shop operators (MSOs) that wish to make an ongoing commitment to truly achieving complete customer satisfaction throughout their business. This highly interactive course will assist each collision center or MSO in developing a personal customer service model that can be duplicated by all personnel and in each location.
Objetivos del curso
Upon completion of this course, participants should be able to:
- Better understand the importance of complete customer satisfaction
- Implement a systematic approach to identifying and meeting customer needs during the five interactive opportunities that recur in every repair
- Document each step of the process with tools, forms, scripts and checklists
- Learn how to tailor elements of the system to meet unique business conditions
Temas del curso
- The Importance of complete customer satisfaction
- Identify the difference between satisfied customers and completely satisfied customers
- Develop unique action plans for each business to meet local needs
- The interactive opportunities in the customer service process
- Coaching techniques for managers
- Follow-up goals and objectives based on individual business plans
Requisitos previos
NONE
Delivering Complete Customer SatisfactionVisionPLUS
NAV+B009 - Delivering Complete Customer Satisfaction
Descripción del curso
Delivering Complete Customer Satisfaction is designed for large collision centers and multi shop operators (MSOs) that wish to make an ongoing commitment to truly achieving complete customer satisfaction throughout their business. This highly interactive course will assist each collision center or MSO in developing a personal customer service model that can be duplicated by all personnel and in each location.
Objetivos del curso
Upon completion of this course, participants should be able to:
- Better understand the importance of complete customer satisfaction
- Implement a systematic approach to identifying and meeting customer needs during the five interactive opportunities that recur in every repair
- Document each step of the process with tools, forms, scripts and checklists
- Learn how to tailor elements of the system to meet unique business conditions
Temas del curso
- The Importance of complete customer satisfaction
- Identify the difference between satisfied customers and completely satisfied customers
- Develop unique action plans for each business to meet local needs
- The interactive opportunities in the customer service process
- Coaching techniques for managers
- Follow-up goals and objectives based on individual business plans
Requisitos previos
NONE
NAV+B002VisionPLUS
NAV+B002 - Estimating for Profit
Descripción del curso
Estimating for Profit will increase a collision center’s closing ratio by selling first, estimating second and increasing the average repair order through a thorough damage appraisal, effective use of the P-pages, and professional negotiation with insurers. Estimating for Profit will also demonstrate how to streamline the estimating and/or the repair order process and reduce cycle time by eliminating reactive supplements. Further benefits include more profitable repairs, higher productivity, better technician compensation, increased customer satisfaction, and improved insurer relationships.
Objetivos del curso
Upon successful completion, course participants should be able to:
- Understand the critical importance of the estimator
- Learn to sell first, estimate second
- Generate a complete damage report
- Effectively negotiate with insurers
- Understand how to measure selling performance
Temas del curso
Key Points:
- The importance of the damage writer
- Sell before writing the damage report
- Write more accurate and profitable damage reports
- Use of estimating guides and P-pages
- Included versus non-included operations
- Proactive versus reactive supplements
- Effectively negotiate with insurance adjusters
- Understanding their needs
- Increasing cost trends in collision repair
- Providing proper documentation
- Parts alternatives
- Negotiating win-win agreements
- Up-selling the consumer
- Measuring and improving selling performance
Requisitos previos
NONE
Estimating for ProfitVisionPLUS
NAV+B002 - Estimating for Profit
Descripción del curso
Estimating for Profit will increase a collision center’s closing ratio by selling first, estimating second and increasing the average repair order through a thorough damage appraisal, effective use of the P-pages, and professional negotiation with insurers. Estimating for Profit will also demonstrate how to streamline the estimating and/or the repair order process and reduce cycle time by eliminating reactive supplements. Further benefits include more profitable repairs, higher productivity, better technician compensation, increased customer satisfaction, and improved insurer relationships.
Objetivos del curso
Upon successful completion, course participants should be able to:
- Understand the critical importance of the estimator
- Learn to sell first, estimate second
- Generate a complete damage report
- Effectively negotiate with insurers
- Understand how to measure selling performance
Temas del curso
Key Points:
- The importance of the damage writer
- Sell before writing the damage report
- Write more accurate and profitable damage reports
- Use of estimating guides and P-pages
- Included versus non-included operations
- Proactive versus reactive supplements
- Effectively negotiate with insurance adjusters
- Understanding their needs
- Increasing cost trends in collision repair
- Providing proper documentation
- Parts alternatives
- Negotiating win-win agreements
- Up-selling the consumer
- Measuring and improving selling performance
Requisitos previos
NONE
NAV+B008VisionPLUS
NAV+B008 - Marketing and Insurer Relations
Descripción del curso
Marketing and Insurer Relations identifies strategic ways to improve collision center marketing efforts, how they can be most effective and bring vehicles to the door. Developing solid, mutually beneficial relationships with insurers; with or without DRP arrangements; is the focus. Using frequency, severity, loss ratios, and adjusting expense, students analyze the interests of the insurance company and develop ways to increase profit from meeting the insurer’s needs. Other marketing avenues, such as marketing directly to consumers, local fleets, community organizations and insurance agents are utilized.
Objetivos del curso
Upon successful completion, participants should be able to:
- Understand the meaning and importance of marketing.
- Assess individual marketing opportunities and create an effective plan to market to both consumers and insurers.
- Build a profitable self-managed and proactive relationship with insurers.
Temas del curso
Requisitos previos
NONE
Marketing and Insurer RelationsVisionPLUS
NAV+B008 - Marketing and Insurer Relations
Descripción del curso
Marketing and Insurer Relations identifies strategic ways to improve collision center marketing efforts, how they can be most effective and bring vehicles to the door. Developing solid, mutually beneficial relationships with insurers; with or without DRP arrangements; is the focus. Using frequency, severity, loss ratios, and adjusting expense, students analyze the interests of the insurance company and develop ways to increase profit from meeting the insurer’s needs. Other marketing avenues, such as marketing directly to consumers, local fleets, community organizations and insurance agents are utilized.
Objetivos del curso
Upon successful completion, participants should be able to:
- Understand the meaning and importance of marketing.
- Assess individual marketing opportunities and create an effective plan to market to both consumers and insurers.
- Build a profitable self-managed and proactive relationship with insurers.
Temas del curso
Requisitos previos
NONE
NAV+B003VisionPLUS
NAV+B003 - Measuring and Improving Performance
Descripción del curso
Measuring and Improving Performance focuses on measuring and improving a collision centers performance. Students utilize and develop the data streams needed for both financial and non-financial reporting which is used to calculate the 24 critical key performance indicators (KPIs). Participants will then compare KPIs to benchmarks and understand what positively or negatively affects the performance. Understanding ratios, percentages, tracking trends, goal setting and managing by objective is included in the curriculum. In addition, VisionPLUS® OnLine is integrated to make measuring, benchmarking, goal setting, reporting and improving easy.
Objetivos del curso
Upon successful completion, participants should be able to:
- Collect accurate and timely financial and non-financial data.
- Develop a working knowledge of the critical collision center KPIs and what affects them.
- Understand how to use KPIs to measure and improve collision center performance.
Temas del curso
Requisitos previos
NONE
Measuring and Improving PerformanceVisionPLUS
NAV+B003 - Measuring and Improving Performance
Descripción del curso
Measuring and Improving Performance focuses on measuring and improving a collision centers performance. Students utilize and develop the data streams needed for both financial and non-financial reporting which is used to calculate the 24 critical key performance indicators (KPIs). Participants will then compare KPIs to benchmarks and understand what positively or negatively affects the performance. Understanding ratios, percentages, tracking trends, goal setting and managing by objective is included in the curriculum. In addition, VisionPLUS® OnLine is integrated to make measuring, benchmarking, goal setting, reporting and improving easy.
Objetivos del curso
Upon successful completion, participants should be able to:
- Collect accurate and timely financial and non-financial data.
- Develop a working knowledge of the critical collision center KPIs and what affects them.
- Understand how to use KPIs to measure and improve collision center performance.
Temas del curso
Requisitos previos
NONE
NAV+B005VisionPLUS
NAV+B005 - Paint Department Productivity
Descripción del curso
Paint Department Productivity explains how-to manage the 5-2-1 process; five on-line processes, two off-line processes, and one continuous process; to remove bottlenecks and dramatically increase the paint department production. Students will measure and analyze eight key performance indicators and employ a leveled workflow strategy and skill specialization to achieve improvement.
Objetivos del curso
Upon successful completion participants should be able to:
- Increase collision center output and capacity
- Effectively use people, space, equipment and time
- Maximize paint hours and number of vehicles through the paint department
- Recognize the need to effectively sell paint labor in order to enhance productivity
Temas del curso
Key Points:
- Increase shop capacity and utilization
- Reduce cycle time and increase sales
- Improve productivity and profitability
- Effectively utilize people, space, equipment, and time
- How selling more paint labor affects productivity
- Increase customer service index
- Increase technician compensation
- Measure and manage booth cycle times
- Specialize technician skills
- Level daily workflow
- Track key performance measurements
Requisitos previos
NONE
Paint Department ProductivityVisionPLUS
NAV+B005 - Paint Department Productivity
Descripción del curso
Paint Department Productivity explains how-to manage the 5-2-1 process; five on-line processes, two off-line processes, and one continuous process; to remove bottlenecks and dramatically increase the paint department production. Students will measure and analyze eight key performance indicators and employ a leveled workflow strategy and skill specialization to achieve improvement.
Objetivos del curso
Upon successful completion participants should be able to:
- Increase collision center output and capacity
- Effectively use people, space, equipment and time
- Maximize paint hours and number of vehicles through the paint department
- Recognize the need to effectively sell paint labor in order to enhance productivity
Temas del curso
Key Points:
- Increase shop capacity and utilization
- Reduce cycle time and increase sales
- Improve productivity and profitability
- Effectively utilize people, space, equipment, and time
- How selling more paint labor affects productivity
- Increase customer service index
- Increase technician compensation
- Measure and manage booth cycle times
- Specialize technician skills
- Level daily workflow
- Track key performance measurements
Requisitos previos
NONE
NAV+B007VisionPLUS
NAV+B007 - Organizational Structure
Descripción del curso
Organizational Structure enables collision centers to analyze the effectiveness of current organizational structures and explore affordable options to improve performance, eliminate chaos and grow profits. Participants identify performance hurdles, determining root causes, and create solutions. Evaluations of both the front office and production floor are compared to new models of management and each employee position is tied to process and structure.
Objetivos del curso
Upon successful completion, participants should be able to:
- Understand the relationship between the repair process and structure.
- Implement changes to improve effectiveness.
- Understand the advantages and disadvantages of each type of organizational structure.
Temas del curso
Key Points:
- Evolution of the collision center
- Understanding the five primary business functions
- Employee responsibilities
- Staffing to business size
- Adding positions
- Sales and customer service management
- Production and parts management
- Position responsibilities and descriptions
- Alternative staffing models
Requisitos previos
NONE
Organizational StructureVisionPLUS
NAV+B007 - Organizational Structure
Descripción del curso
Organizational Structure enables collision centers to analyze the effectiveness of current organizational structures and explore affordable options to improve performance, eliminate chaos and grow profits. Participants identify performance hurdles, determining root causes, and create solutions. Evaluations of both the front office and production floor are compared to new models of management and each employee position is tied to process and structure.
Objetivos del curso
Upon successful completion, participants should be able to:
- Understand the relationship between the repair process and structure.
- Implement changes to improve effectiveness.
- Understand the advantages and disadvantages of each type of organizational structure.
Temas del curso
Key Points:
- Evolution of the collision center
- Understanding the five primary business functions
- Employee responsibilities
- Staffing to business size
- Adding positions
- Sales and customer service management
- Production and parts management
- Position responsibilities and descriptions
- Alternative staffing models
Requisitos previos
NONE
Taller de Reparaciones & Distribuidor NAV+B010VisionPLUS
NAV+B010 - Get The Keys!
Descripción del curso
Get the Keys! is a system of highly effective and powerful sales techniques tailored to increase every collision repair facility’s closing ratio and top-line sales. The collision repair sales process is often overshadowed by THE ESTIMATE and this seminar realigns attendees’ sights squarely on the true target: getting the keys! The agenda provides a potent mix of fundamentals and advanced topics, resulting in improved sales skills that translate directly to increased sales!
Objetivos del curso
Upon successful completion, participants should be able to:
- Clearly identify what differentiates their shop from the competition and how to effectively communicate that to customers to close the sale
- Better communicate with prospective and current customers by asking appropriate questions and exhibiting effective listening skills
- Revitalize, refresh and revamp their individual sales tactics using the tools, tips and techniques learned at the seminar
- Fully understand the eight most effective collision repair closing techniques and identify and apply the best technique to use in any particular situation
- Improve closing ratio by a minimum of 10%.
Temas del curso
Requisitos previos
NONE
Get The Keys!VisionPLUS
NAV+B010 - Get The Keys!
Descripción del curso
Get the Keys! is a system of highly effective and powerful sales techniques tailored to increase every collision repair facility’s closing ratio and top-line sales. The collision repair sales process is often overshadowed by THE ESTIMATE and this seminar realigns attendees’ sights squarely on the true target: getting the keys! The agenda provides a potent mix of fundamentals and advanced topics, resulting in improved sales skills that translate directly to increased sales!
Objetivos del curso
Upon successful completion, participants should be able to:
- Clearly identify what differentiates their shop from the competition and how to effectively communicate that to customers to close the sale
- Better communicate with prospective and current customers by asking appropriate questions and exhibiting effective listening skills
- Revitalize, refresh and revamp their individual sales tactics using the tools, tips and techniques learned at the seminar
- Fully understand the eight most effective collision repair closing techniques and identify and apply the best technique to use in any particular situation
- Improve closing ratio by a minimum of 10%.
Temas del curso
Requisitos previos
NONE
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Sedes de Entrenamiento
Los cursos se pueden tomar en más de 20 sedes en Norteamérica
Para ayudar tanto a los talleres de reparaciones como a sus clientes a obtener el máximo provecho de los productos de repintado de alta calidad de BASF, ofrecemos una amplia gama de cursos de entrenamiento técnico para los productos Glasurit® y R-M®. Impartimos nuestros cursos en múltiples sedes en toda Norteamérica.